General question

Q1. Do I need to sign up before buying/purchasing any product?

Answer: Yes, you need to register on our website or app in order to buy/purchase any product. To complete the registration process, you need to provide some of your basic information e.g. name, contact number, e-mail address, mailing address, etc.

Q2. Is my information secure?

Answer: Yes, we strictly maintain customers’ confidentiality policy and DO NOT share the information with any other third party.

Q3. Why should I subscribe to Ulari newsletter?

Answer: Ulari frequently comes up with exclusive offers exclusively for Ulari registered members. You shall get regular updates on our latest offers through the subscription of our newsletter.

Q4 Are the prices on Ulari negotiable?

Answer: We offer the best prices available in the market.

Q5 How quickly can I get my order?

Answer: We deliver products within 3 hours to 5 hours.

Q6. What should I do if my order is delayed?

Answer: We are sorry to hear that your order has been delayed. You can get in touch with our Customer Support Team via email at contact@ulari.co you can call us. +880 1672-788680 www.facebook.com/Ulari.

Q7. How do I know my order has been confirmed?

Answer: You will get time to time notification for your order not only that you can also live track your order. We will also let you know as soon as your order left from the pharmacy.

Q8. I have not received the invoice for my order.

Answer: A hard copy of the invoice should always be sent along with your order. If you have not received an invoice, please get in touch with us and we will send you a copy of your invoice to your registered email and you can also check in on the Ulari App.

Q9. What are your hours of operation?

Answer: 24 hours www.facebook.com/Ulari

Q10. Is there any limit on the number of prescriptions that I can upload?

Answer: There is a limit of 5 Prescriptions at max .

Q11. Is there any limit on the number of medicines that I can order?

Answer: There are no limits in this case.

Q12. What forms of payment does Ulari accept for online orders?

Answer: Cash on Delivery (COD) and Bkash

Q13. Is your entire product prices quoted in Bangladeshi TAKA?

Answer: Yes, all product prices quoted in Bangladeshi TAKA.

Q14. What does ’reorder’ mean?

Answer: Reorder means, you can order the same medicine from your previous order history and you can also add new medicine to your cart along with reorder option.

Q15. What does ’reorder’ mean?

Answer: Reorder means, you can order the same medicine from your previous order history and you can also add new medicine to your cart along with reorder option.

Delivery Related Queries

Q1. Does Ulari deliver products to any location in Bangladesh?

Answer: YES

Q2. How long will it take to deliver my order?

Answer: It will take 3 to 5 hours to deliver your order.

Q3. What are your delivery charges?

Answer: 55TK

Q4. What type of freight will be used to ship my order containing insulin products?

Answer: We will use thermal bag which is controlled temperature for delivering products.

Q5. How do I know if my order has been shipped?

Answer: You will get a notification and you can live track your order. If you see the status of your order seems as picked up for delivery, your order has been shipped to your address.

Q6. How will I know the status of my order?

Answer: You will know the status of your current order by simply signing in your account.

Q7. Can I change my delivery address after placing my order?

Answer: NO, you can’t change your delivery address if your order is not picked up for delivery from our Pharmacy.

Q8. How will my order be delivered?

Answer: Your order will be delivered by our trained delivery person.

Returns & Refunds FAQs

Q1. How long do I have to initiate my request for a refund or replacement?

Answer: You can initiate your request for refund or replacement within 2 days of delivery. For example: If you received your order on the 5th, then you have time until the 7th to request a return.

Q2. How can I track my return?

Answer: We will send you regular updates about the status of your order via emails and SMS.
You can get in touch with our Customer Support Team via email at contact@ulari.co you can call us.
+880 1672-788680 www.facebook.com/Ulari

Q3. How will I get my refund and how long will it take?

Answer: We will send you regular updates about the status of your order via emails and SMS.
You can get in touch with our Customer Support Team via email at contact@ulari.co you can call us.
+880 1672-788680 www.facebook.com/Ulari

Payment Method Refund Option Refund Time
Debit or Credit Card Debit or Credit Card
Payment Reversal
10 days
Cash on Delivery (COD) Ulari Wallet 2 Days
Bkash Bkash Account 12 hour

Q4.How long will it take to receive my replacement?

Answer: It will take between 12 and 24 hours to send you the replacement product, depending on your location. Please inbox us for further information about delivery time.
+880 1672-788680 www.facebook.com/Ulari

Q5.Can I return my items after the return window as expired?

Answer: Sorry, returns are not possible after the 12 Hours return period. You can reach our team for further questions 24/7 under
contact@ulari.co www.facebook.com/Ulari

Rider >>

Q1. How do I apply to become a Ulari rider?

Answer: >You may apply on Ulari Driver Application.

Q2. I am currently working full-time, can I still apply to become a Rider?

Answer: >Yes, you can apply to become a Rider with us! All Riders are independent contractors/freelancers and can decide when to put in their hours.

Q3.Do I need to pay for the equipment?

Answer: >Yes. You may purchase your equipment.

Q4. What are the hub locations and opening hours?

Answer: Click here to learn more: https://www.ulari.co

Q5. Does Ulari provide Delivery vehicles?

Answer: >No, Not at this moment

Q6. How much will I make at Ulari?

Answer: You are under the Order-based service fee structure. Click here to learn more:

Q7.When will I be paid?

Answer: Refer to ulari.co to understand more about your payment cycle

Q8. When do I receive my service fee invoice?

Answer: You will receive your service fee invoice via email 2 to 3 days upon receiving your service fees.

Q9. My customer’s number is unreachable. What should I do?

Answer: Please, continue to contact the customer. And be sure to inform our support team and they will take actions accordingly.

Q10. My customer ordered on Ulari delivery by mistake. What should I do?

Answer: In such a case, please verify the claim and inform the support team about the issue or cancel the order from the app.

Q11. The vehicle I use to do the deliveries is not working. What should I do?

Answer: Please, always be sure to check the condition of your vehicle before you go online to take orders.

Q12. How may I withdraw the amount from Digital Payment wallet?

Answer: First, select Account option from Drive App

  • Select Withdraw
  • Write Withdraw amount
  • Give the Pin Number
  • Select Submit
  • ** In case of bKash, amount will go instant, in case of Rocket, amount will go to Rocket account in between 24 hour.

Q13. I don’t get any requests. What should I do?

“To get request notification, please follow the steps below:
On your phone, Go to settings

> According to your device select “Applications/Installed Apps/App Manager/Apps & Notification manager”

> Find Ulari driver App & select that

> Turn On Allow Notification, Priority & Sound notification


Set up your app properly to get ride requests by following the steps below:

On your phone, Go to settings

> Go to app settings > Press Maps > Clear cache

>In the same way, Clear Cache of Ulari delivery app.

Then

> Go to Ulari Driver App and set your location by pressing GPS button on home page

> Go to google maps app > Set your present location by pressing GPS Button

> Go to settings > Go to Google location settings > Check Ulari driver app to use in high accuracy mode



Once all the steps have been completed, restart your Ulari Driver app. In case the problem is still not solved, UNINSTALL the driver app and re-install the updated version it from Google Play Store.